You have to Sign up to create an account with us. You can find the button on the top-right corner of the home page, alongside the Login tab. There you’ll be able to create your account with a valid email address. Choose a password and you’re all set! We will use this email address to send you all account related information.
Can I track my order from my Account page?
Yes. When you login to your account on www.kathfactory.com you may check your order status on the order tracking page. In case you are not able to track your order online for any reason, you may call us at +91 706-5678-085 or write an email to us at info@kathfactory.com , and we will assist you with the requested information.
I forgot my password!
Don’t worry. We have your account safe with us. Click on ‘Forgot email ID / Password’ and follow the instructions to recover your account. Choose a new password and continue shopping with us.
How do I change my password?
To change your password, login and go to My Profile under your Account. Here you may choose a new password by entering your old password. We advise you to create a strong password that you do not use for any other site.
I’m not able to Login. What do I do?
First, make sure you’re using the right email address and password. Check for Caps Lock or mis-types. If you’re still unable to login, you may recover your account by choosing ‘Forgot email ID / Password’ and following the instructions. As part of the procedure to keep your account safe, you may be asked to create a new password.
How do I check if you deliver to my city/area?
You are requested to use your pin code on the product page to check if we deliver to your area. We are currently delivering in Delhi NCR, but we are in the process of adding more cities to our delivery network. We will keep you posted!
What is the estimated delivery time?
We usually dispatch items between 15 days after the order has been placed. The exact date is provided after order confirmation. Please note, as most of our products are Made to Order, different requirements may have different manufacturing and delivery schedules.
How do I track my order?
When you login to your account on ww.kathfactory.com you may check your order status on the order tracking page. In case you are not able to track your order online for any reason, you may call us at +91 706-5678-085 or write an email to us at info@kathfactory.com and we will assist you with the requested information.
What is the warranty policy for Kath Factory products?
As is common with Made to Order products, we use different materials for different items. So the warranty differs from one product to the other. You may check and refer to a product’s warranty policy on its product page.
Do I get any discount on my first purchase?
We don’t offer a set discount on your first purchase, but we do run promotional offers and discounts from time to time, that you may use to purchase your favourite Kath Factory products.
Can you customize an order for me?
Sorry! As of now, we do not provide any additional customization options other than the ones provided on the product page itself. We will keep you posted if that changes in the future.
Are there any delivery charges or any other costs?
Delivery, assembly, and installation is free in most areas in our delivery network, though delivery to certain areas may incur shipment charges. When you use your pincode to check for serviceability of your area by our delivery team, the system will indicate if shipping charges are included. In certain cases, we may deliver outside our delivery network if the transportation / shipment cost (at actual) is borne by you in advance. For more information, please refer to Shipping and Delivery.
Who do I contact if I need to place a bulk order?
We specialize in furnishing solutions for corporate and large institutions. If you wish to see the product catalogue or need a quote for a project, call us at +91 706-5678-085 or write an email to us at info@kathfactory.com with a number for call back. We will contact you to understand your requirements.
Test for genera faq
You are requested to use your pincode on the product page to check if we deliver to your area. We are currently delivering in Delhi NCR, but we are in the process of adding more cities to our delivery network. We will keep you posted!
You are requested to use your pincode on the product page to check if we deliver to your area. We are currently delivering in Delhi NCR, but we are in the process of adding more cities to our delivery network. We will keep you posted!
How do I check if you deliver to my city/area?
You are requested to use your pin code on the product page to check if we deliver to your area. We are currently delivering in Delhi NCR, but we are in the process of adding more cities to our delivery network. We will keep you posted!
What do I do if my area is outside Kath Factory’s delivery network?
We are sorry to hear that we are not delivering to your area yet. We are working hard to add new areas and cities to our network. In the meantime, you may choose to get your order delivered to an area serviceable by us. In certain cases, we may deliver outside our delivery network if the transportation / shipment cost (at actual) is borne by you in advance.
